· To agree, in writing, the terms of engagement to manage a client’s leasehold enfranchisement transaction, in as detailed a form as is reasonably possible and to make clear the fee structure and the categories of other services for which additional fees may be charged.

· To manage the client’s leasehold enfranchisement transaction in compliance with all the current applicable legislation, terms of leases, contract documentation and good business practice.

· To maintain a current insurance policy adequately indemnifying the firm against proven professional negligence claims. The monetary value of this policy may be laid down in the Code of Practice.

· To extend courteous and professional service to lessees and tenants and to members of the public.

·· To actively and regularly consult leading representatives or representative samples of leaseholders before taking major decisions on their behalves.

· To disclose to relevant parties any existing conflict of interest or any circumstances which are likely tomay give rise to a conflict of interest.

· To declare any interest in any contractor or business employed to provide services in connection with the proposed transaction.

· To be honest at all times.

· To be open and transparent in dealings.

· Not to act in a manner which compromises or impairs, or is likely to compromise or impair the integrity of a member, the reputation of ALEP or the high standards of professional conduct expected of a member.

· Not to act in a way that could bring discredit on the profession or lead to a loss of public confidence in it.

· Not to criticise or disparage unjustifiably other members.

· Not to knowingly misrepresent facts or mislead any client or member concerning any aspect of the services they provide.

· To respect confidential information to which they may in the course of their business become privy.

· To provide adequate training to employees and agents, bringing to their attention the contents of this Code of Practice.