It is a strict condition of membership of ALEP that members accept and undertake to comply with ALEP's current Code of Practice. This code requires members to:
In the Interests of clients:
- Where dealing with private individuals as clients directly, to agree, in writing, the terms of engagement in as detailed a form as is reasonably possible. In particular, clarify lines of communication, the fee structure and the categories of other services for which additional fees may be charged, (i.e. "no hidden extras".).
- Deliver services in accordance with the agreed terms of engagement and in compliance with all current applicable legislation, terms of leases, contract documentation, and good business practice.
- Maintain adequate records of all transactions.
- Maintain a current insurance policy and/or practising certificate as appropriate that adequately covers the member against proven claims for professional negligence. The minimum monetary value of this policy may be stipulated by the Committee.
- Disclose to relevant parties any existing conflict of interest or any circumstances that may give rise to a conflict of interest and to declare any interest in any contractor or business employed to provide services in connection with the proposed transaction.
- Actively and regularly consult the client or the client's leading representatives as per the terms of engagement before taking major decisions on their behalf.
- Extend a courteous and professional service to freeholders, leaseholders and tenants and to other members of the public.
- Be honest at all times and open and transparent in all dealings and not make false representations.
- Know and act within limitations and be accountable for any recommended course of action.
- To make only accurate claims about the skills or experience of the organisation or those working within it.
- Ensure that the organisation has and operates a formal procedure for dealing with complaints from a client or from any other person.
In the Interests of ALEP:
- Make known and publicise the existence of the Code of Practice and provide details of the complaints procedure.
- Provide adequate training to employees and agents, bringing to their attention the contents of this Code of Practice.
- Use the logo or design of ALEP strictly in accordance with the guidelines for the use of that material.
- Not to act in a manner which compromises or impairs, or is likely to compromise or impair the integrity of a member, the reputation of ALEP or the high standards of professional conduct expected of a member.
- Not to place other members in a position where they might unwittingly breach any part of this Code of Practice.
- Not to knowingly misrepresent facts or mislead any client or member concerning any aspect of the services they provide.
- Respect confidential information to which they may in the course of their business become privy.
- Subject to point 7 (above) to notify ALEP of any matter that might adversely affect the reputation of the industry or the Association.